Support

How can we help

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Start in the right place

The assistant at the bottom right answers most questions instantly. Anything it cannot answer goes to the team.

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Write to us

Message the team

Everything sent here reaches the same inbox. We answer either way, and we tell you why.

◆ Response time

Within two working days. Project submissions take longer — every one is reviewed.

◆ Assistant

Ask Apex, bottom right of every page, for destinations, Ocean, membership and submissions.

◆ Press

Use the form with topic set to Press and we will route it.

Submitting does not create a listing or a membership. It starts a conversation.

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Before you write

Frequently asked

No. Nothing here is an offer. Destinations are shown at concept or site-search stage, and project pages route enquiries to the developer or owner of that project.

Only where it says so. Every property and vessel carries one of four labels — VIVAVITA Property, VIVAVITA Branded Project, VIVAVITA Collection Member, or Apex Ecosystem Project — and the label is on the card, the page and every event listing.

Longer than an autoresponder. We check title or mandate, delivery stage, permit status and who is authorised to speak for the project before anything is published.

No. It answers from a fixed set of information about the platform. Anything outside that goes to the team, and a person replies.

Frequently asked

Do you own these projects?

Not yet. All six are at site-search stage — land or existing assets under active review, nothing acquired. Every project carries a label stating exactly what its relationship to VIVAVITA is.

Can I buy a residence through this site?

No. Nothing here is an offer. When a project reaches the stage where residences are available, its page routes enquiries to the developer or owner responsible.

I have land or a project. What happens if I submit it?

It is reviewed, not auto-published. We check title or mandate, delivery stage, permit status and who is authorised to speak for the project. We answer either way.

Can I invest in a project?

Yes — equity in a development, a share of a resort or marina scheme, or a stake alongside the developer. Structure, stage and permit position are shown before anything is committed, and every deal is documented separately.

How do I reach a person?

Through the support request on this row, or the assistant at the bottom right of any page. We do not publish an inbox address, so the form is the fastest route.

Apex AI Chat

The assistant answers questions on the six projects, investing, submitting a property and membership. Anything it cannot answer goes straight to the team.

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Apex Support Request

Your request goes straight to the office. We reply within two working days.

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